Privacy Policy

Information submitted through consultation forms

The consultation forms collect your name, business name, email address, optional phone number, and request details so HookLine Solutions can respond to your inquiry. The mobile-detailing form also asks for your service area and preferred follow-up channels (phone call or email). The forms do not ask for a street address. The service-area field is for areas such as cities, neighborhoods, or ZIP codes; it is not a street address.

Business setup and text demo

A signed-in account can save a business name, call-handling rules, service areas, and common customer questions. The text demo uses only that account's saved profile to shape its sample answers. The demo conversation is sent to HookLine's AI service to generate a reply, is not saved as a call record, and does not arrange service or contact anyone. Public visitors see the fictional Miller Plumbing & Heating sample instead.

Phone calls and future call workflows

If HookLine's planned call-answering service is offered in the future, it may process a caller's name, phone number, address, and service request to help a business respond. These are possible future information categories, not a description of a live service.

Text messaging and consent

Customer texting is not live, and HookLine does not currently collect mobile SMS opt-ins. A phone number, a contact form submission, or choosing phone as a follow-up channel is not SMS consent. Customer texting will not begin until a separate opt-in flow, messaging registration, and SMS send and reply handling are enabled.

The planned messaging program is for customer-service call follow-up and text-back, such as acknowledging a service call or coordinating a callback. If offered, it will require a separate, optional checkbox that is unchecked by default and an affirmative choice before messages are sent. Message frequency varies. Message and data rates may apply.

For the future program, the opt-in will apply only to the mobile number entered for that choice. Mobile opt-in information will not be shared or sold for marketing or promotional purposes.

When the program is enabled, Text STOP to opt out. Text HELP for help.