Terms of Service

Text messaging terms

Customer texting is not live, and HookLine does not currently collect mobile SMS opt-ins. Customer texting will not begin until a separate opt-in flow, messaging registration, and SMS send and reply handling are enabled.

The planned messaging program is for customer-service call follow-up and text-back, such as acknowledging a service call or coordinating a callback. A phone number, contact form submission, or choosing phone as a follow-up channel is not SMS consent. If offered, enrollment will require a separate, optional checkbox that is unchecked by default and an affirmative choice before messages are sent. Message frequency varies. Message and data rates may apply.

Mobile opt-in information will not be shared or sold for marketing or promotional purposes. When the program is enabled, Text STOP to opt out. Text HELP for help.

See our Privacy Policy.